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About Totally Truro

The Business Improvement District

About Totally Truro

Enjoy Truro is one of the projects being brought to you by Totally Truro, the not-for-profit company that is delivering the city's Business Improvement District.

A Business Improvement District (BID) is a flexible funding mechanism to improve and manage a clearly defined commercial area. It is based on the principle of an additional levy on all defined ratepayers, following a majority vote. Following a successful vote, the levy becomes mandatory for all defined ratepayers. The Truro BID is now in its second term which runs from 1 Oct 2012 until 1 Oct 2017.

The Truro BID is delivering a range of additional services and initiatives all designed to raise the profile of the city, attract more visitors and encourage them to explore all its facilities.

The BID is funded primarily through a nominal levy equivalent to 1% of rateable value on all properties that are within the District and have a rateable value of over £12,500. Truro's BID became operational in October 2007 and over this five year lifespan generated £1.5 million of additional funding. There are now 428 businesses in Truro that are included in the scheme.

Totally Truro staff

Totally Truro employs a BID Manager and a Marketing & Communication Officer whose roles are to deliver the projects outlined in the business plan and represent the interests of Truro's business community.

Neil was appointed as BID Manager for Totally Truro in October 2007. Representing the businesses of Truro and reporting to the board of directors, he is responsible for managing the delivery of the additional projects and initiatives that are contained in the Business Plan to improve the city for businesses, residents and visitors. Prior to taking up his position in Truro, Neil developed and managed one of the UK's first BIDs in Reading; prior to which he had a successful 27 year career in retail.

Charla joined Totally Truro in November 2008 as Marketing & Communications Officer. Charla organises events throughout the year as well as promoting Truro through marketing materials and PR. You will also regularly see Charla out and about in Truro meeting businesses, taking photos for the website and delivering our great publications and guides as we produce them throughout the year. She is also a keen foodie so if you see her around Truro, I'm sure she'd love to stop and chat over coffee and cake!


Sian joined Totally Truro in January 2012 as Marketing & Communications Officer and now looks after the enjoytruro website; updating it regularly with all the news and events happening in and around Truro.

The Totally Truro office is based on Fairmantle Street, meaning staff are at the heart of the city centre and best placed to support BID members.



The Totally Truro Directors

The Board of Totally Truro currently consists of twelve non-Executive Directors, evenly spread across the city and each representing their specific business sector. The Board has overall responsibility for overseeing the delivery of the BID Business Plan.

Brett Holmes (Chairman), The One Eyed Cat
Russell Holden (Vice Chairman), Coopted Director
David Clarke, The Original Art Shop
Simon Hendra, Lemon Street Market and Hendra Healthcare
Rob Nolan, Councillor for Cornwall Council
Keith Parsons, KML Financial Services Ltd
Nick Seaton-Burridge, Scott Burridge Commercial
Sid Weeks, Malletts Home Hardware
Allan Wallace, Truro Cathedral
Martin Cook, Marks & Spencer
Roger Gazzard, Town Clerk
Tony Welford

Company Secretary: Keith Parsons, KML

Neil Scott - BID Manager

Charla Symons - Marketing & Communications Officer

Sian Knights - Marketing and Communications Officer

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  6. Totally Truro is a company limited by guarantee
    registered in England company no. 6070111
    Copyright © 2008 Totally Truro. All Rights Reserved.

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23:38pm | 22nd September 2014