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About Totally Truro

The Business Improvement District

About Totally Truro

A Business Improvement District (BID) is a flexible funding mechanism to improve and manage a clearly defined commercial area.

It is based on the principle of an additional levy on all defined ratepayers, following a majority vote. Following a successful vote, the levy becomes mandatory for all defined ratepayers. The Truro BID is now in its second term which runs from 1 Oct 2012 until 1 Oct 2017.

The Truro BID is delivering a range of additional services and initiatives all designed to raise the profile of the city, attract more visitors and encourage them to explore all its facilities.

The BID is funded primarily through a nominal levy equivalent to 1% of rateable value on all properties that are within the District and have a rateable value of over £12,500. Truro's BID became operational in October 2007 and over this five year lifespan generated £1.5 million of additional funding. There are now 428 businesses in Truro that are included in the scheme.


Totally Truro provides the governance for the Newham BID.  The Newham BID has its own dedicated committee. After a successful ballot in June 2013, the  Newham BID Manager Mel Richardson is delivering the five year plan.  Newham BID represents around 100 businesses, which in turn employ over 1,000 people across Newham.


Totally Truro staff

Alun was appointed as BID Manager for Totally Truro on the 3 of October 2016. Representing the businesses of Truro and reporting to the board of directors, he is responsible for managing the delivery of the additional projects and initiatives that are contained in the Business Plan to improve the city for businesses, residents and visitors. Prior to taking up his position in Truro, he has over thirty years of retail experience and ten years within Truro, including spells as the manager of Woolworth, Argos and most recently Dunelm

Charla joined Totally Truro in November 2008 as Marketing & Events Officer. Charla organises events throughout the year as well as promoting Truro through marketing materials and PR. You will also regularly see Charla out and about in Truro meeting businesses, taking photos for the website and delivering our great publications and guides as we produce them throughout the year. She is also a keen foodie so if you see her around Truro, I'm sure she'd love to stop and chat over coffee and cake!

Sian joined Totally Truro in January 2012 as  Communications Officer and now looks after the enjoytruro website and social media; updating it regularly with all the news and events happening in and around Truro.

The Totally Truro office is based on Fairmantle Street, meaning staff are at the heart of the city centre and best placed to support BID members.

The Totally Truro Directors

The Board of Totally Truro currently consists of five non-Executive Directors, with thirteen committee members evenly spread across the city and each representing their specific business sector. The Board has overall responsibility for overseeing the delivery of the BID Business Plan.

Board of Directors

Peter Beaumont (Deputy Chairman)
Simon Hendra
Keith Parsons (Company Secretary)
Melinda Rickett
Russell Holden (Independent)

Truro BID Committee


David Clarke - Original Art Shop
Roger Gazzard - Truro City Council
Simon Hendra - Lemon St Mt & Hendra Healthcare
Lucy Jones - The Cornish Food Box
Oliver Trevail - Trevails
Nicky Manning - Mannings Hotel and Merchant House
Russell Holden - Chairman (Independent)
Gill Tripp - Marks & Spencer
Rob Nolan - Cornwall Council
Keith Parsons - KML Financial Services
Nick Seaton-Burridge - Belmont Property Services
Sid Weeks - Malletts Home Hardware
Giles Horne - Truro Chamber of Commerce


Alun Jones - BID Manager

Charla Symons - Marketing & Events Officer

Sian Knights - Communications Officer

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  6. Totally Truro is a company limited by guarantee
    registered in England company no. 6070111
    Copyright © 2008 Totally Truro. All Rights Reserved.

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3:21am | 23rd October 2017